From Tech Director to Interim Scheduler: Navigating the Surprise

At most schools, one person knows how the master schedule gets built. When that person steps away, the school finds out how much depended on them.

At Marlborough School, the job landed with Matt Norko, TLIS - the tech director. Matt stepped in as interim scheduler, kept things on track with the academic team, and saw firsthand that the schedule is critical infrastructure. It shouldn't live in one person's head.

In this session, Matt walks through what that transition actually looked like and what schools can do so they're not caught off guard.

We'll cover:

1. Why the master schedule is a critical operation, on par with your SIS and network
2. Finding the single points of failure in your scheduling process and managing the handoff when that person steps away
3. Documenting the process so it runs as a system, not a person
4. Building redundancy so more than one person can run it
5. Why the tech team is a natural owner of the scheduling system, while academic leaders own the decisions.