Handling Emotionally-Charged Conversations: Creating a Culture of Empathy at Your School
Tuesday, December 10, 2019, 1:00 PM - 2:00 PM EST
Category: Corporate Member Events
Dec 10, 2019 01:00 PM in Eastern Time (US and Canada) Consider an admission counselor fielding an angry phone call, a major gift officer trapped in a negative conversation with a donor, or a teacher interacting with a particularly challenging parent. In all these scenarios, you and your colleagues need to be equipped to listen well, demonstrate empathy, and navigate the difficult waters of conflict. Join us in this webinar for a conversation with Tom Larkin, president and CEO of Communico for a conversation about best practices and practical steps for diffusing emotionally-charged conversations. About the speaker: |